At One Care Connect, we prioritise the confidentiality and security of your personal information. This Privacy Policy outlines in detail how we collect, use, disclose, and protect your information when you engage with our services, including the Multidisciplinary Transitional Care (MDTC) program. We encourage you to thoroughly review this policy to
understand how your personal information is handled.

1. Information Collection

We collect various types of personal information from you to provide our services effectively:
Information You Provide: When you register for our services or interact with us, you may provide personal details such as your name, contact information, medical history, insurance details, and demographic information.
Information We Automatically Collect: We automatically collect certain information when you use our services, including your IP address, device information, browser type, operating system, usage data, and cookies. This information helps us analyse trends, improve our services, and customise your experience.

2. Use of Information

We use the personal information we collect for the following purposes:
Service Provision: We use your information to deliver the services you request, including scheduling appointments, conducting health assessments, coordinating care, and providing support services.
Communication: We communicate with you regarding important updates, service-related announcements, appointment reminders, and personalised recommendations. You may optout of promotional communications at any time.
Personalisation: We personalise your experience by tailoring our services and recommendations based on your health profile, preferences, and usage patterns.
Analytics and Research: We analyse data to understand user behaviour, improve our services, develop new features, and conduct research to enhance healthcare outcomes.

3. Disclosure of Information

We may share your personal information with the following entities:
Service Providers: We may engage trusted service providers to assist us in delivering our services, including healthcare professionals, IT service providers, administrative support staff, and data analytics companies. These entities are contractually bound to safeguard your information and use it solely for the purposes specified by us.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. We may also disclose information to enforce our policies, protect our rights, or respond to legal claims.

4. Data Security

We implement robust security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, firewalls, and regular security audits. Despite our best efforts, no method of transmission over the internet or electronic storage is entirely secure, and we
cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legal purposes.

6. Your Rights and Choices

You have certain rights and choices regarding your personal information:
Access and Correction: You may access, review, update, or correct your personal information by logging into your account or contacting us directly.
Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication or by contacting us.
Data Deletion: You may request the deletion of your personal information, subject to certain exceptions under applicable law.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of any material changes by posting the updated policy on our website or by other means. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information provided below.
Email:
(support@onecareconnect.com)
By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy